Active Choice Card

FAQs

Frequently asked questions

Where can I view your timetables?

Please find our timetables here.

Do I need to bring anything with me when I join?

We’ll need proof of identity (driver’s licence or passport) and proof of your banking details (bank statement or electronic pay slip). If you’re a corporate member, please bring some corporate I.D. as well.

What should I wear to the gym?

Wear light, comfortable clothing that’s breathable and allows you to move freely. Please ensure that your choice of clothing doesn’t make other members feel uncomfortable. Members cannot work out topless and closed-toe shoes (cross trainers or running shoes) must be worn in the gym at all times.

Are there any costs other than the membership fee?

There is a one-off joining fee, which varies per club. Your Membership Team will let you know what this is. Other than that, the only other costs are for additional services, such as personal training.

How do I access the 24-hour gym at Tameside Wellness Centre in Denton?

Once you have signed up, come to the centre during our normal opening hours and register your fingerprint (24-hour access excludes Live Active members and juniors).

Are the showers at Tameside Wellness Centre in Denton open 24/7?

No, changing rooms and showers are open from 6am-10pm Monday-Friday and from 8am-6pm Saturday-Sunday.

Is the thermal suite (spa) at Tameside Wellness Centre in Denton open 24/7?

No, our thermal suite is open from 8am-9.30pm Monday-Friday and from 9am-5.30pm Saturday-Sunday.

I am an Active Premier member. How do I get access to Active iTrain?

Please email: hello@activetameside.com and include your membership number, full name and email address.

Are classes included in my Active iTrain membership?

Yes, all classes are included with Active iTrain membership.

Does Active iTrain have a crèche?

Yes, Active iTrain has a crèche for children aged from 3 months up to 8 years old. The price is £1.60 per hour and you can book 2 hours back to back maximum. You can book the crèche online here or via our app.

How old do I need to be to go to Active iTrain?

You must be aged 16 years or over to attend Active iTrain.

Does Active iTrain do a Corporate membership?

Active Tameside has a Corporate membership, which includes access to Active iTrain and all other Active Tameside sites. To sign up for a Corporate membership, you will just need to come into centre with a valid ID badge or wage slip. If you require any further information, please email: membership@activetameside.com.

Will there be any support to help me get started?

Of course! We offer as much or as little support as our members need. All new joiners are entitled to a free Gym Induction session, which you can book online here.

I’m a carer for a member – am I able to attend with them?

Yes. Please fill in a Carers Pass Application Form and bring it to reception at one of our centres. You must also provide official proof that you are a carer for the member (i.e. a letter from the appropriate governing body) and photo ID (i.e. ID badge or driving licence).

Please note that your membership can only be used to assist the member that you are caring for and this will be monitored in centre.

Do you offer Corporate membership?

Yes. This membership will allow you to use the gym, pool, spa and attend classes at all of our centres. To do this, you will just need to come into centre with a valid ID badge or wage slip. If you require any further information, please email: membership@activetameside.com.

Do you do a junior membership?

Yes. Our Junior membership is for 13–15 year olds and it is a single centre membership.

Active Junior access days and times are: Mondays – Thursdays from 3pm – 6pm; Fridays from 3pm – 8pm and weekends from 10am-4pm. This includes gym access and any ‘General Swim’ sessions.

To sign up, you will need to do so with a parent or guardian at your chosen centre. You can book in for an induction (which is included in the price) and the parent/guardian can sign the relevant paperwork.

Do you do a membership for 16-17 year olds?

Yes. Our Teen Triple membership is for 16–17 year olds; it is a single centre membership.

Active Teen Triple access days and times are: Mondays – Fridays from 12pm – 8pm (excluding Active Medlock, which is 3pm – 8pm) and weekends from 10am – 4pm. This includes gym access, group exercise classes and any ‘General Swim’ sessions.

To sign up for this membership, you will just need to come into centre with valid ID.

Do you do a student membership?

Yes. Our student membership is for students aged 16+ years.

This is a single centre membership and it includes the gym, swimming, spa facilities and exercise classes at your chosen centre.

To sign up, you can visit your chosen centre and take a valid student ID badge with you.

Do you do an off-peak membership?

Our off-peak membership is valid from 9am-4pm weekdays and 1pm until close at weekends. This membership is for:

  • Senior Citizens (60 years+) – proof of age at the time must be shown.
  • People on benefits – proof of receipt of benefits at the time must be shown.

To sign up for this membership, you will just need to come into centre with valid ID.

How do I book to play squash?

For information and how to book squash, please visit: activetameside.com/activity/squash.

How do I book to play badminton?

For information and how to book badminton, please visit: activetameside.com/activity/badminton.

How much do swimming lessons cost?

£5.50 per lesson, which can be paid monthly (£22.75 per month by direct debit).

When do swimming lessons take place?

Please contact your chosen centre for details.

What age are swimming lessons suitable for?

Ducklings are for ages 0-5 years, Little Ducks are for 3-5 years and our mainstream Swim School lessons are for ages 4 years and above.

Do you do adult swimming lessons?

For further information regarding our adult swimming lessons, please visit: activetameside.com/activity/swimming-lessons.

What should my child wear for swimming lessons?

Girls should wear a one-piece swimsuit (not a bikini or tankini) and boys should wear swimming trunks.

Do you offer SEN swimming lessons?

Yes, we offer these in small groups (maximum 5 swimmers to 1 teacher); parents accompany swimmers in the water and the teachers are on the poolside. We follow the STA Rockhopper awards scheme.

How do I enrol my child on swimming lessons?

You can find our application form here. Please complete the form and email it to: swimminglessons@activetameside.com to be added to our waiting list.

Are swimming/gymnastics lessons on during the school holidays?

Yes, our lessons run all year round on the same day and at the same time each week, apart from 2 weeks over Christmas and New Year, and on bank holidays.

How do I book Swim, Slide and Waves, Adventure Longdendale, Adventure Medlock or Soft Play Zone?

To check availability and to book any of our attractions including Swim, Slide and Waves, Trampolining, Laser Zone, Soft Play, Clip and Climb, High Ropes, Caving and Bouldering, please visit: https://tameside.legendonlineservices.co.uk/enterprise/ticketing/browse.

Do I need to book for bowling at Tameside Wellness Centre in Denton?

No, but we recommend booking in advance, especially at busy times. You can book online here: https://www.activetameside.com/bowling.

What are the Peak and Off Peak times for bowling at Tameside Wellness Centre in Denton?

Off Peak is Monday – Thursday and Peak is Friday – Sunday.

How old do you need to be to go in the Laser Zone at Adventure Longdendale?

Our Laser Zone is open to ages 5 years and above.

How old do you need to be to go on the trampolines at Adventure Longdendale?

Our Trampoline Zone is open to ages 4 years and above.

Do I need to pre-book for Adventure Longdendale?

No, but we advise that you book online or via our app, to avoid fully booked sessions.

Do you have to book for the Trampoline Zone, Laser Zone and Soft Play Zone separately at Adventure Longdendale?

Yes, you have to book sessions separately, but we have an Access All Areas session on a Friday night where all activities are included in one session.

Can I turn just up for a General Swim?

You do not need to book for these sessions, you can just turn up. Please check our timetable here: https://www.activetameside.com/timetables.

Do I need to book for Inflatable swim sessions?

You do not need to book for these sessions, you can just turn up. Please check our timetables here: https://www.activetameside.com/timetables.

What are the prices for: General Swim, Lane Swim, Thermal Suite, Group Exercise Classes, Gym, Little Ducks, Family Swim, Parents and Tots and Wally Walrus?

Unless you have this activity included in your health and fitness membership, please view our prices here: https://www.activetameside.com/prices.

How do I book a party?

Thank you for considering Active Tameside for your special event. For more information on our parties, please visit: https://www.activetameside.com/activity/attractions-parties. Please email: events@activetameside.com with your required dates, party size, chosen activity and venue.

Do you do swimming parties?

We currently do swimming parties at Active Hyde and Active Copley. Please find out all of the information here: https://www.activetameside.com/activity/pool-parties.

How many children can I take swimming at Hyde Leisure Pool?

During Swim, Slide and Waves sessions at Hyde Leisure Pool, children under 5 years of age must be accompanied by a responsible adult aged 16 years or over at all times, in the ratio of 1 to 1. Any children between the age of 5 to 8 years must be accompanied by a responsible adult aged 16 years or over at all times, in the ratio of 2 to 1.

How do I change my attractions booking?

For Swim, Slide and Waves, Trampolining, Laser Zone, Soft Play Zone, Clip and Climb, High Ropes, Caving and Bouldering and Bowling: as stated in our Terms and Conditions, Active Tameside has a no refund policy and we are unable to make any changes to attractions bookings with less than 48 hours’ notice.

If your session start time is more than 48 hours away, please forward your original confirmation to: hello@activetameside.com and let us know the date/time you would like to re-book for. We will endeavour to re-arrange your booking, however this is subject to availability. Once your booking has been re-arranged, this will be confirmed via email.

What is Active Education?

Active Education consists of many different services delivered to schools across the borough of Tameside, including:

  • PE – Coaching in Schools programme
  • Bikeability – Cycle Road Safety programme
  • School swimming – Curriculum
  • Cook4Life – Family Healthy Eating programme
  • Active Body Active Mind – Mental Wellbeing programme
  • Little Bikers – Early Years Pre-pedal programme
  • Fuel 4 Fun – funded school holiday camps
  • Fuel 4 Fun Plus – Children’s Health & Wellbeing Improvement programme

How do I get my school involved with the Active Education programme?

To find out how the Active Education programme can meet your school’s needs, and to discuss any of the key areas above, please contact: gavin.browne@activetameside.com for further details or to arrange a meeting.

What is Bikeability and is it just for schools?

Bikeability is a cycle road safety programme that gives participants the skills and confidence to cycle safely on today’s roads.

Bikeability is FREE for all Tameside primary schools and is delivered to year 5 and 6 pupils. However, we also deliver Bikeability family which is for both parents and their children and helps them take part in group rides confidently together.

For more information, please email: mike.jones@activetameside.com.

What is Little Bikers?

Little Bikers is a programme delivered in schools to the Early Years and Key Stage 1 age groups, with the aim of giving them the skills to be able to cycle without the use of stabilisers.

How can I get in touch?

To contact us, please email hello@activetameside.com for general enquiries, or membership@activetameside.com for membership queries. Alternatively, you can fill in our contact form. We aim to respond within 5 working days. If you require an urgent response, please contact a centre directly.

What is an ‘Active Pass’ and how do I get one?

Active Passes are £3.15 per year and give you discount on various activities. They can be purchased in centre.

What is an ‘Active Plus Pass’ and how do I get one?

Our Active Plus Pass can be applied for in centre; it is available to the following people:

  • Senior Citizen (60 years+) – proof of age at the time must be shown.
  • Benefits – proof of receipt of benefits at the time must be shown.

How do I reset my password?

Please click on ‘forgot password’ on the signing in page, which will send a link to your email address. If this problem continues, please email: membership@activetameside.com.

I’m trying to sign up, but it says that my email address is already in use – what should I do?

Please visit: https://tameside.legendonlineservices.co.uk/enterprise/join/ and sign up to be casual user, or to purchase a membership. If you are still having problems, please email: membership@activetameside.com.

I can’t join on the website, how do I join?

Sorry to hear you are having problems. You can sign up in centre at reception – you do not need an appointment to do this.

Can I freeze my membership?

You can freeze your membership between 1-6 months for a charge of £5.00 per frozen month. Please email: membership@activetameside.com with your freeze request, including your full name, membership number and date of birth. Please also advise the reason for freezing your membership and how many months you would like it to be frozen for.

How can I cancel my membership?

As per our Terms and Conditions, we require 30 days’ notice in writing to cancel a membership, please email: membership@activetameside.com with your full name, membership number and date of birth.


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