Updated August 2022
Who we are
We may collect and process the following data
How will we use the information about you?
Our legal basis for processing your personal data
Marketing Access to your information and correction
Your rights as a data subject
How to contact us
Active Tameside is the operating name of Tameside Sports Trust who delivers a wide range of leisure-facility and community-based services including social care settings predominantly in the Tameside area but also with our partners across Greater Manchester.
Active Tameside may collect personally identifiable information, such as your name, date of birth, address, contact number, email address, health and medical information as well as financial information for transactions
When becoming a member of an Active Tameside facility or community social care service, we enter into a contract with you and it is necessary for us to process your data in order to fulfil our contractual obligations to you, which enable single or ongoing access to facilities, services, activities and social care. A member is deemed to be anyone that joins on a membership package (including a fixed-term contract, paid in full, and non-contract packages, as well as Active Pass and Active Plus Pass) or makes a one-off or regular booking.
Active Tameside also rely upon legitimate interests when processing your data for service usage statistics, and recovery of debts due to Active Tameside
Active Tameside may also use your personal information to inform you of other products and services available from Active Tameside and its affiliates, and may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
On occasion Active Tameside may need to process your data in order to comply with a legal or regulatory obligation
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending Active Tameside direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at any time on 0161 366 4812 or by e-mail to firstname.lastname@example.org
If you do withdraw consent to us using this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to access facilities or activities. It could mean that we cancel a membership or service you have with us.
We obtain parental consent to the processing for children who are under the age of 13, and make reasonable efforts (taking into account the available technology and risks inherent in the processing) to verify that the person providing consent holds parental responsibility for the child.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We would like to send you information about products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of TAMESIDE SPORTS TRUST at any time.
If you no longer wish to be contacted for marketing purposes, please click here. Please note, this will only unsubscribe you from this specific Active Tameside list.
We use an automated chatbot on site to answer common questions. Where the question cannot be answered, users have the option to chat to an agent or submit a ticket. Any data we collect as part of this process is used for the sole purpose of providing support via chat. You have the right to access your personal data, to rectify and delete it, the right to limit the processing, transferring, and to demand the temporary or permanent suspension of the processing, as well as withdrawal of consent for processing and filing a complaint to the supervisory body. Please email email@example.com if you would like to amend or delete your data.
Active Tameside use data processors and passes on your personal data to the following organisations who are involved in the support of Active Tameside’s operation. None of your data is passed on to any third parties not directly related to the operation of Active Tameside activities
Active Tameside does not sell, rent or lease its customer list to third parties.
Active Tameside may share data with trusted partners to help perform statistical analysis but your personal identifiable data (name, address, contact number, email address) in those cases is not transferred to third parties.
All third parties are prohibited from using your personal information except to provide services to Active Tameside, and they are required to maintain the confidentiality of your information.
Below is a list of current organisations data is shared with and the reason we share this data:
|Organisations||Reasons For Processing|
|Legend, Membr, Nomical, Myzone, Pulse, CoursePro, innovatise, Datahub, 4 global||Platforms for retention and access|
|Cornerstone, Mail Chimp, Purple Wi-Fi, Facebook, Twitter, Instagram||For direct marketing|
|Stellard Kane||Health and safety|
|Healthy Minds, Lifeline, Be Well, ABL choose to change, Elemental||Referral for further support (Live Active)|
|Tameside Yes, Positive Steps, New Charter/Jigsaw||Funding and education (Learning and Education)|
|Listen 360, survey monkey||To monitor your feedback via Net Promoter Score|
|Harland, Stripe, Legend||Our direct debit processing and collection agencies|
|TMBC, Ofsted, CQC||Children’s and adult social care|
|Qubica||Processing bowling bookings|
We may also share your personal data with the following types of third parties:
Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
Active Tameside will process personal data for as long as you remain a current member/user with us. We will store your personal data for 24 months after you have cancelled your membership or for a 24 month period of inactivity.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
In the event that you wish to make a complaint about how your personal data is being processed by Active Tameside (or third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the UK supervisory authority and/or Active Tameside’s Business Manager
The details for each of these contacts are:
Supervisory authority contact details Active Tameside contact details
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow
Cheshire, SK9 5AF
Active Tameside, Ken Ward,
Hattersley Road East, Hyde, SK143NL
0303 123 1113 0161 366 4807
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You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
By email: GDPR@activetameside.com
By phone: 0161 366 4807
Or write to us at: TAMESIDE SPORTS TRUST, Ken Ward Sports Centre, Hattersley Road East, Hyde, Cheshire, SK14 3NL