The GDPR Lead Officer can be contacted via email at gdpr@activetameside.com or directly at Shaun.higgins@activetameside.com or via phone on 07739 094 831. Alternatively in person or in writing at Head Office, Active Ken Ward, Hattersley Road East, Hyde, SK14 3NL
Contents
What data we may collect and process from you
What Active Tameside collects and uses your personal data for
Our legal basis for processing your personal data
Active Tameside is the operating name of Tameside Sports Trust who delivers a wide range of leisure-facility and community-based services predominantly in the Tameside area but also with our partners across Greater Manchester.
Active Tameside may collect personally identifiable information, such as your name, date of birth, address, contact number, email address, health and medical information as well as financial information for transactions.
When becoming a member of an Active Tameside facility or service, we enter a contract with you and it is necessary for us to process your data in order to fulfil our contractual obligations to you, which enable single or ongoing access to facilities, services and activities. A member is deemed to be anyone that joins on a membership package (including a fixed-term contract, paid in full, and non-contract packages, as well as Active Pass and Active Plus Pass) or makes a one-off or regular booking.
Active Tameside also rely upon legitimate interests when processing your data for service usage statistics, and recovery of debts due to Active Tameside.
Active Tameside may also use your personal information to inform you of other products and services available from Active Tameside and its affiliates and may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
On occasion Active Tameside may need to process your data in order to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending Active Tameside direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at any time on 0161 366 4812 or by e-mail to gdpr@activetameside.com
If you do withdraw consent to us using this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to access facilities or activities. It could mean that we cancel a membership or service you have with us. We obtain parental consent to the processing for children who are under the age of 13, and make reasonable efforts (taking into account the available technology and risks inherent in the processing) to verify that the person providing consent holds parental responsibility for the child.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We would like to send you information about products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of TAMESIDE SPORTS TRUST at any time.
Active Tameside use data processors and passes on your personal data to the following organisations who are involved in the support of Active Tameside’s operation. None of your data is passed on to any third parties not directly related to the operation of Active Tameside activities.
Active Tameside does not sell, rent or lease its customer list to third parties.
Active Tameside may share data with trusted partners to help perform statistical analysis but your personal identifiable data (name, address, contact number, email address) in those cases is not transferred to third parties.
All third parties are prohibited from using your personal information except to provide services to Active Tameside, and they are required to maintain the confidentiality of your information.
Below is a list of current organisations data is shared with and the reason we share this data:
| Organisations | Reason for Processing |
| Legend, Membr, Nomical, Myzone, Pulse, CoursePro, Swimphony, innovatise, Datahub, 4 global, EEQU | Platforms for retention and access |
| Cornerstone, Mail Chimp, Purple Wi-Fi, Facebook, Twitter, Instagram | For direct marketing |
| Stallard Kane | Health and safety |
| Healthy Minds, Lifeline, Be Well, ABL choose to change, Elemental | Referral for further support (Live Active) |
| Tameside Yes, Positive Steps, New Charter/Jigsaw | Funding and education (Learning and Education) |
| Listen 360, survey monkey | To monitor your feedback via Net Promoter Score |
| Harland, Stripe, Legend | Our direct debit processing and collection agencies |
| TMBC, Ofsted, CQC | Children’s and adult social care |
| Worldpay | Processing payments |
| Qubica | Processing bowling bookings |
We may also share your personal data with the following types of third parties:
Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
Active Tameside will process personal data for as long as you remain a current member/user with us. We will store your personal data for 24 months after you have cancelled your membership or for a 24-month period of inactivity.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
All the above requests will be forwarded on should there be a third party involved in the processing of your personal data.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We use an automated chatbot on site to answer common questions. Where the question cannot be answered, users have the option to chat to an agent or submit a ticket. Any data we collect as part of this process is used for the sole purpose of providing support via chat. You have the right to access your personal data, to rectify and delete it, the right to limit the processing, transferring, and to demand the temporary or permanent suspension of the processing, as well as withdrawal of consent for processing and filing a complaint to the supervisory body. Please email gdpr@activetameside.com if you would like to amend or delete your data.
If you wish to make a complaint about how your personal data is being processed by Active Tameside (or third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the UK supervisory authority and/or Active Tameside’s GDPR Lead Officer.
The details for each of these contacts are:
| Supervisory authority contact details | Active Tameside contact details |
| Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF |
GDPR Lead Officer – Shaun Higgins
Active Tameside, Ken Ward, Hattersley Road East, Hyde, SK143NL |
| casework@ico.org.uk | GDPR@activetameside.com |
| 0303 123 1113 | Shaun Higgins – 07739 094 831 |
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For further information visit www.aboutcookies.org or www.allaboutcookies.org You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
We keep our privacy policy under regular review and we will place any updates on Active Tameside’s web page, www.activetameside.com. This privacy policy was last updated on 20th June 2024.
Responsible Officer/s: Shaun Higgins
Date of Approval: 5th August 2024
Approved by: Active Tameside’s Extended Leadership Team
To be Reviewed Every: 2 years or when legislation changes
Your card, your choice. Choice is a great thing in life, so you’ve come to the right place. With so many ways to spend your Active Choice Card you’ll never be stuck for fun family times, fitness and wellbeing times, Fuel cafes catch-up times and for those activity must-haves (forgotten the goggles, stylish swimwear) you can also spend it at our in-centre stores.
