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Terms and Conditions

Membership Terms and Conditions
Download our full terms and conditions here.

This is an agreement between yourself and Active Tameside to join us on a Fitness Membership bound by the following terms and conditions.


30 Day Rolling Agreement T&C’s
1. 30 Day Rolling Agreement Memberships have a membership term of 1 full calendar month.

2. After completion of the membership term, we will continue to take payments on a monthly basis until amended or cancelled. Please note we need require 1 full month notice to ensure that the service is halted.


Paid in Full Terms and Conditions
1. We are strictly a no refund trust and pay in full members will not be refunded unless this has been prearranged and agreed with Management

2. Pay in Full membership’s means that no Direct Debit Instruction will be created for this membership type, as all funds are paid up front.


Membership Application
1. We reserve the right to refuse membership during any time of the membership term and the member must abide by centre policies.

2. Upon sign up to the centre, you will be issued with a Membership Card at no extra cost which should be carried at all times when in the centre. If this membership card is lost, stolen or broken, the centre have the right to charge an administration fee for a new card.

3. You will be asked to register your fingerprint if using Active Hyde, Active iTrain or Tameside Wellness Centre.

4. It is the responsibility of the member to advise the centre of any changes to personal details for the term of the membership (E.g. – phone number / email address / home address).

5. The rights and privileges of each member is dependent on the membership category agreed. Should Active Tameside make any changes to memberships, we will give the member 30 days’ notice. Members who do not wish to accept these changes may cancel their membership within the 30 day notice period offered.


Fees applicable to you
1. Upon acceptance of the application the member is to pay the adequate fees.

2. If a direct debit fee goes unpaid past the arranged collection date we will contact you within 7 days for payment. After 14 days if this is still unpaid we will attempt to represent your account. If we cannot collect monies owed you will be contacted with your options. If we still haven’t received payment, we reserve the right to take further legal action where required.

3. The member must agree and sign their agreement to accept the membership stated. The provisions of the Customer Credit Act 1974 govern that agreement.

4. You are obliged to pay every payment regardless of non-attendance to the club, unless cancelled within terms and conditions.


Physical Condition
1. The members must complete a Physical Activity Readiness Questionnaire (ParQ) to determine whether he/she is deemed safe to use the facilities. A member can be refused entry if their physical condition(s) make it unsafe for them to exercise.

2. The member will not use any of the Active Tameside Centres whilst suffering from any infection or contagious illness, disease or other ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition the member or other members

3. The member will not use any of the Active Tameside Centres whilst showing any signs of Coronavirus (COVID-19). The member will not use any of the Active Tameside Centres if they have knowingly been in contact with a person with Coronavirus (COVID-19).


Hours of Opening
Members will find opening hours on the website www.activetameside.com which are subject to change with reasonable notice.


1. Group Exercise classes can be booked online 8 days in advance of the class and in centre 7 days in advance of the class.

2. Booking rules are available here.


Suspension of Membership
1. A member has the right to temporarily suspend their membership in terms of a freeze on the account. This is subject to eligibility on the basis of which the freeze is requested.

2. The minimum time to freeze an account is 1 calendar month and the maximum is 6 months. A freeze must be requested in writing and addressed to the membership team at membership@activetameside.com. Freezes will be offered based on a sufficient timescale for us to notify the relevant sources, usually a minimum of 10 days. For Paid in Full members the maximum duration of the freeze is 6 months and will be added onto the end of the term of the membership.

3. During the time of a freeze, the member will not have access to any of the Active Tameside Facilities (including iTrain if applicable) if paying by direct debit, the payments will be reduced to the Membership Suspension Fee. This also applies to paid in full members and can be confirmed by emailing membership@activetameside.com.


Termination of Membership
1. If a member would like to cancel after the initial term of membership agreement, this can be actioned on the basis of 1 full calendar month notice via email to membership@activetameside.com. Please note this email account can take up to 5 working days to respond, please bare this in mind when cancelling.

2. It is the responsibility of the member to ensure their membership is cancelled in the correct manner.

3. Active Tameside withholds the rights to cancel a membership if the member (a) Commits a serious breach of agreement with the centre/membership terms and conditions or acts unlawfully in centre (b) Shares the use of memberships with others, who are not entitled to use the club facilities.

4. If the club decides to terminate a membership, the member will be advised in writing and given explanation. Active Tameside may refuse the member to re-join in the future on the basis.

5. It is the responsibility of the customer to ensure that all agreed payments are made. Failure to make agreed payments will result in Active Tameside to act reasonably in the pursuit of any amounts due of which additional charges may be payable.


Right to change your mind
The Cooling off period – New Membership have the right to change their mind. To exercise this right amendments or cancellations are required within 14 days of sign up, to amend or cancel within the first 14 days we require any alterations or cancellations in writing to email address membership@activetameside.com. Please allow 5 working days for your enquiry to be responded to. If no acknowledgement is received after these 5 working days please contact the centre in question for a follow up. Cancellations within the first 14 days are eligible for a refund of the amounts paid during sign up minus the Joining Fee.


General Terms
A full copy of the Centre Policies are posted on the company website www.activetameside.com. This agreement will be governed by English Law. Any claims or disagreements under this agreement will be dealt with by the English Courts.


Social Media Prize Draw Competition Terms – May 2024

  1. Eligibility: 1.1 The Prize Draw Competition (“Competition”) is open to individuals aged 17 and above, except employees, agents, contractors, and their immediate families of Active Tameside, its affiliates, subsidiaries, advertising, and promotion agencies. 1.2 The Competition is subject to all applicable laws and regulations and is void where prohibited.
  2. Entry Period: 2.1 The Entry Period for the Competition begins on Friday 17th May 2024 and ends on Friday 24th may 2024. 2.2 Entries received outside of the Entry Period will not be considered.
  3. How to Enter: 3.1 Participants can enter the Competition by liking and commenting on the dedicated social media post. 3.2 Each participant is limited to one entry per person. 3.3 Entries that are incomplete, illegible, or received after the Entry Period will be disqualified.
  4. Prize: 4.1 The prize for the Competition is one of five places for the Iconic The Tour 2024. 4.2 The prize is non-transferable and cannot be exchanged for cash or any other alternative. 4.3 Active Tameside reserves the right to substitute the prize with another of similar value at any time without prior notice. 4.4 Winners are solely responsible for any taxes, fees, or other costs associated with accepting and using the prize.
  5. Winner Selection: 5.1 The winner(s) will be selected at random from all eligible entries received during the Entry Period. 5.2 The draw will be conducted within one week after the end of the Entry Period. 5.3 The winner(s) will be notified via direct message on the social media channel on which they entered within three days of the draw. 5.4 If a winner cannot be contacted or does not respond within seven days an alternate winner may be selected.
  6. Publicity: 6.1 By participating in the Competition, participants agree to allow Active Tameside to use their name, likeness, and entry for promotional purposes without additional compensation, except where prohibited by law.
  7. General Conditions: 7.1 Active Tameside reserves the right to cancel, suspend, or modify the Competition if fraud, technical failures, or any other factor beyond its reasonable control impairs the integrity of the Competition. 7.2 By participating in the Competition, participants agree to be bound by these Terms and Conditions and the decisions of Active Tameside, which are final and binding. 7.3 Active Tameside reserves the right to disqualify any participant found to be violating these Terms and Conditions or tampering with the entry process. 7.4 The Competition is governed by the laws of England.
  8. Limitation of Liability: 8.1 Active Tameside and its affiliates, subsidiaries, advertising, and promotion agencies, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Competition.
  9. Privacy Policy: 9.1 Any personal information collected during the Competition will be used solely for the purpose of administering the Competition and will not be disclosed to any third party without the participant’s consent.
  10. Sponsor: 10.1 The Competition is sponsored by Tameside Sports Trust, Ken Ward Sports Centre, Hattersley Road East, Hyde, Cheshire, SK14 3NL

By participating in the Competition, participants agree to abide by these Terms and Conditions.

Active Tameside reserves the right to amend, modify, or terminate these Terms and Conditions at any time without prior notice.

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Your card, your choice. Choice is a great thing in life, so you’ve come to the right place. With so many ways to spend your Active Choice Card you’ll never be stuck for fun family times, fitness and wellbeing times, Fuel cafes catch-up times and for those activity must-haves (forgotten the goggles, stylish swimwear) you can also spend it at our in-centre stores.

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My family experienced the Hyper Bowling last week. My children absolutely loved it and wouldn’t stop talking about it, it was such great fun & good how any age can win. I was impressed by the price and how clean everywhere was…

Lee Napier

The staff! I’d still use Active Hyde’s gym if the facilities were rubbish and the price was high. There is always a cheerful person on hand to provide help and advice, both on site and on the phone.


10/10 great facilities and location. Excellent instructors and friendly staff.


The gym and reception staff are very friendly and knowledgeable, always happy to assist… I would highly recommend the gym to anyone who is looking for a friendly, professionally run gym with a great atmosphere that caters to all ages and abilities.

Mary Heaney

I am grateful to the staff at Tameside Wellness Centre for understanding my difficulties, especially since they are invisible. But believing and supporting and being kind to me has made me more determined to continue with my passion for life and remaining active as best as I can…

Yasmin Shad
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