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Important Customer Update!

Published: 18th February 2022

Dear Customers

This is an update regarding some of the online issues for both payments and bookings that may be being experienced. We have been having various issues with some customers reporting problems when trying to make payments online, regular bookings and membership joining fees (Excluding Active iTrain)

We are working with our Leisure Management System provider to help remedy these issues quickly however, the issues are a result of online banking security upgrades that are coming into force in 2022 to improve the safety of online purchases. Some banking providers may have activated their increased security phase more quickly than others meaning that due to not having the security upgrade in place yet, some online processing will be rejected.

We can’t identify specific payment providers it is impacting yet such as Lloyds Debit or Barclays Credit as examples

We will have all IT software with the new upgrades completed by March 31st 2022.

What to do?

1. Your payment will not have been collected if you receive this error message.
2. You need to try an alternative card payment to see if it is your specific provider
3. Use the Active Choice Card for redemption where you can
4. You can come into centre and make your bookings in advance

We hope the above information will help you and we thank you for your patience during these security changes.

Active Tameside

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Your card, your choice. Choice is a great thing in life, so you’ve come to the right place. With so many ways to spend your Active Choice Card you’ll never be stuck for fun family times, fitness and wellbeing times, Fuel cafes catch-up times and for those activity must-haves (forgotten the goggles, stylish swimwear) you can also spend it at our in-centre stores.

helping you to
live your best life.

My family experienced the Hyper Bowling last week. My children absolutely loved it and wouldn’t stop talking about it, it was such great fun & good how any age can win. I was impressed by the price and how clean everywhere was…

Lee Napier

The staff! I’d still use Active Hyde’s gym if the facilities were rubbish and the price was high. There is always a cheerful person on hand to provide help and advice, both on site and on the phone.


10/10 great facilities and location. Excellent instructors and friendly staff.


The gym and reception staff are very friendly and knowledgeable, always happy to assist… I would highly recommend the gym to anyone who is looking for a friendly, professionally run gym with a great atmosphere that caters to all ages and abilities.

Mary Heaney

I am grateful to the staff at Tameside Wellness Centre for understanding my difficulties, especially since they are invisible. But believing and supporting and being kind to me has made me more determined to continue with my passion for life and remaining active as best as I can…

Yasmin Shad
UK Active Awards 2018 Winner UK Active Awards 2018 Winner UK Active Awards 2018 Winner